FAQ

 

What image dimensions are best for my phone?

Images can be shrunk or stretched to cover the size of your phone, but the higher the resolution of your image, the better it will look on your phone.

For iPhone users, 2000px x 1400px @300 dpi will fill the entire case and result in a beautiful and vibrant case.

What is your return policy?

We will gladly accept returns of products that have any printing errors or defects in manufacturing for up to 30 days from the date your item shipped.

We pride ourselves on excellent products, prices and customer service. Your satisfaction is 100% guaranteed so create your case with confidence.

How do I put the case on my phone?

For our standard custom cases, the one piece case will easily snap onto the back on your iPhone with very little pressure. Just lay your phone flat into the plastic case and press the four corners until it snaps into place.

For our custom tough cases, slide your phone into the silicone shock sleeve and then lay your phone flat into the plastic outer case and press the four corners until it snaps into place.

Will PicMyCase edit my design to make it fit?

Whatever fits into the space provided in our online customizer will be printed on your case. We won’t edit the design or dimensions at all, so be sure to upload it and resize it to the exact size and placement that you want.

What payment methods do you accept?

PicMyCase accepts payments with all major credit cards.

Can I save a copy of my design?

If you have an account on our website, your designs and images will be saved for convenient reordering, for a chance to sell your images with us and make some money or to share your images and dimensions with friends.

How long will it take to receive my phone?

Your phone case will take 2 to 3 business days to be created, packaged and shipped.

Is my case covered by a warranty?

Yes. If your case is printed incorrectly or there is a manufacturing defect we will be happy to refund your purchase price. If you are just generally unhappy with the quality of the case or print we will offer you a 50% refund of the cost